Check-in is available from 15:00 to 23:00. However, our reception is open 24 hours, so we're happy to accommodate late check-ins when needed. Early check-in may be available upon request, subject to availability and an additional fee — please check with reception.
Frequently Asked Questions
FAQ
Need more information? Get in touch with us by mail info@backtolisbon.pt or telephone (+351) 911 134 544
You can also read our
Check-out is before 11:00 AM. If you need a later check-out, please ask reception — this is subject to availability and may incur an additional fee.
Policies depend on the rate selected when booking. Please check your booking conditions or contact us with your reservation number for exact terms.
If you wish to submit a complaint, suggestion, or compliment, you can do so through Portugal's official Electronic Complaints Book platform:
The platform is available 24/7 and allows consumers to submit complaints directly online.
You can apply through our volunteering platform: https://helpx.net/host/990447CC, or reach us through our contact channels.
We are located in São Bento, very close to the city center. You can take the iconic Tram 28, which runs right through São Bento toward Baixa and Alfama. Alternatively, the Green Metro Line from nearby stations like Rato or Cais do Sodré will get you close.
We do not guarantee private parking. Nearby public parking options may be available, and reception can help you with local guidance.
You can modify or cancel through the channel where you booked. If needed, contact us directly and we will assist according to your rate conditions.
Use the address shown on our website and booking confirmation in your maps app. We also have a detailed video on our Instagram showing how to get to our hostel by public transport that you can check out. Reception can also share directions from the airport, metro, or train.
Smoking is not allowed in indoor areas. If there are designated outdoor areas, reception will let you know on arrival.
Yes, we have social spaces, and our bar is open all day, every day, until midnight.
Yes, laundry access is available. Reception can explain hours, pricing, and usage instructions.
Terms and conditions are shown during the booking process and in your confirmation. Contact us if you need clarification before or after booking.
We handle personal data and cookies according to our privacy policy and applicable law. You can contact us to request details about your data.
We always try to place friends together, especially when booked in the same reservation. This depends on availability and room type.
If you have lost something, please contact us as soon as possible with your stay dates and a clear description of the item. We will check our Lost & Found and update you accordingly.
If you have forgotten something, or if your lost item has been found, we can arrange its return through our Lost & Found partner, Iberomail. Using their Lost & Found Service: you can obtain an instant shipping quote and arrange the collection and delivery of your belongings. All transport and delivery costs are charged directly to the guest, and tracking information will be provided throughout the shipment process.
Lost & Found Service: https://pa.iberomail.com/?hotelId=ff8f5c25-1408-45ed-b7ba-fcbbf39e264e